Shipping & Delivery Policy
Effective Date: 01/10/2024
Mahakali Tantra is committed to delivering spiritual products and services to our customers efficiently and securely. This Shipping & Delivery Policy explains how we process and ship physical items purchased through our website or other platforms. By placing an order with Mahakali Tantra, you agree to the following terms.
1. Order Processing
• Order Confirmation: After placing an order for any physical product (e.g., yantras, talismans, malas, or other spiritual items), you will receive an order confirmation email detailing your purchase.
• Processing Time: Orders are typically processed within 2-4 business days from the time of confirmation. During peak periods, such as festivals or special events, processing times may be extended. We will notify you if there are any significant delays in processing your order.
2. Shipping & Delivery
• Shipping Locations: We offer shipping services within India and internationally. Please ensure that your delivery address is correct and complete when placing an order.
• Delivery Time: Delivery times may vary depending on your location. Typical delivery times are:
• Domestic (India): 5-10 business days after order processing
• International: 10-20 business days after order processing
• Shipping Methods: We partner with reliable shipping carriers to deliver your items. Tracking information will be provided for most orders so that you can monitor the status of your shipment.
• Shipping Fees: Shipping fees vary depending on your location, the weight of the item(s), and the chosen shipping method. The total shipping cost will be displayed at checkout before you complete your purchase.
3. International Shipping
• Customs and Import Duties: For international orders, please note that customs or import duties may apply when the package reaches your country. These charges, if applicable, must be borne by the customer. We recommend checking with your local customs office for more information on potential duties or fees.
• International Shipping Time: Delivery times for international orders may be affected by customs clearance and local postal service conditions. We cannot control delays caused by customs processing, which may extend delivery times beyond our usual estimates.
4. Order Tracking
• Once your order has been shipped, you will receive an email with a tracking number (if applicable) to monitor the progress of your delivery. If tracking information is not available, we will provide you with updates via email or WhatsApp.
5. Failed Deliveries or Incorrect Addresses
• Incorrect Addresses: Mahakali Tantra is not responsible for orders not delivered due to an incorrect or incomplete delivery address provided by the customer. Please ensure all address details are accurate when placing your order.
• Undelivered Packages: If a package is returned to us due to an incorrect address, failure to collect the package, or other delivery issues, we will contact you to arrange reshipment. Additional shipping charges may apply for resending the package.
6. Damaged or Lost Items
• Damaged Products: If your item arrives damaged, please notify us within 48 hours of receiving the package. We will work with you to arrange for a replacement or a refund, depending on the situation. Please provide photos of the damaged item and packaging when submitting your claim.
• Lost Packages: In the rare event that a package is lost during transit, we will coordinate with the shipping carrier to resolve the issue. If the package cannot be located, we will offer a replacement or a refund based on the circumstances.
7. Contact Us
If you have any questions or concerns about your shipment, please contact us at:
• Email: info@mahakalitantras.org
• Phone: +919569024784
• WhatsApp: +918062180987
• Telegram: +919569024784
We are here to assist you with any inquiries related to your order and delivery.
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